Frequently Asked Questions
Everything you need to know about our professional audio services
How do I send my files for mixing and mastering?
After completing your purchase, you will receive a secure link to upload your multi-track stems or stereo mixdown. We recommend exporting your files as 24-bit WAV or AIFF files for the best results.
What is the typical turnaround time for a project?
Standard delivery for a single track is 3-5 business days. If you require a faster turnaround, we offer an 'Express Delivery' add-on that guarantees your finished master within 24 hours.
What if I am not satisfied with the final mix?
Your satisfaction is our priority. Every order includes two free rounds of revisions. You can provide specific feedback, and our engineers will adjust the balance, EQ, or effects to meet your vision.
What file formats will I receive back?
You will receive high-resolution 24-bit WAV files as well as 320kbps MP3 versions optimized for streaming platforms like Spotify, Apple Music, and YouTube.
Are my tracks kept private and secure?
Absolutely. We treat all client intellectual property with strict confidentiality. Your files are stored on encrypted servers and are never shared with third parties or used for promotional purposes without your explicit consent.
Do you offer discounts for full albums or EPs?
Yes, we offer tiered pricing for bulk projects. If you are looking to have more than 5 tracks processed at once, please contact our support team for a custom bundle quote.